Frequently Asked Questions

Have questions about tartans, clans, or how our products work?

You’re in the right place. Whether you’re tracing your Scottish heritage, choosing the perfect tartan, or wondering how our made-to-order products are created, we’ve got you covered. If you don’t find your answer here, feel free to get in touch.

General FAQs

Tartan Vault is a growing archive of Scottish tartans, clans, and historical information, combining tradition with modern tools like tartan visualisation and custom product integration.

We use threadcounts and colour palettes to generate authentic digital tartans in real time, allowing us to wrap them around 3D objects or create high-res print files.

Yes! You can search by clan name, tartan name, or even by colour. We’re continually adding new records, so if you don’t see yours yet, check back soon.

No. While many tartans are clan-based, others are district, commemorative, or created for modern purposes. We include historical context where available.

Product FAQs

Right now, we offer mugs featuring your choice of tartan from our collection. We’re adding new products frequently, so check back often to see what’s new.

We use threadcounts and colour palettes to generate authentic digital tartans in real time, allowing us to wrap them around 3D objects or create high-res print files.

We currently offer a curated selection of our tartan images. If you’re looking for a specific tartan, let us know — we may be able to add it to our ever-growing database.

Ordering & Shipping FAQs

Most items are printed on demand and shipped within 5–10 business days. Delivery time varies by location and product type.

Yes! We offer global shipping. Costs and delivery times depend on your destination.

Yes, tracking details are emailed once your order is dispatched.

As most items are made to order, we only accept returns for defective or damaged goods. Please contact us within 7 days of delivery.

Security & Privacy FAQs

Yes. We use WooCommerce Payments, which is powered by Stripe — one of the most secure payment platforms available. All transactions are encrypted and processed securely.

No. We never store your credit card details on our site. All sensitive payment data is handled directly by Stripe via WooCommerce Payments using secure tokenization.

Yes. Our entire website is protected with SSL encryption (you’ll see the padlock in your browser’s address bar). This ensures all communication between you and our site is encrypted and secure.

Payments are securely processed by WooCommerce Payments (Stripe). You can pay using major credit/debit cards and Apple Pay or Google Pay (when available).

We only store the information needed to process your order — such as your name, address, email, and order details. This data is never sold or shared outside our fulfilment system.

Yes. You can request a copy of your data or ask us to delete your personal information at any time — just contact us.