Loading…
Shipping & Returns
We work with trusted local production hubs around the world to ensure your tartan products arrive quickly and reliably. Below you’ll find everything you need to know about shipping times, costs, and our returns process.
Shipping Information
Where We Ship From
Your order is fulfilled at the nearest local production hub to your delivery address. These hubs are part of our global print network, with locations in the UK, EU, USA, Canada, and Australia.
- Faster delivery to your region
- Lower environmental impact through local fulfilment
- Minimal customs delays for most destinations
Shipping Costs & Timeframes
Shipping is calculated at checkout based on your location and items. Most products are printed and shipped within 5–10 business days.
| Region | Estimated Delivery Time |
|---|---|
| UK & EU | 2–5 business days |
| USA & Canada | 3–6 business days |
| Australia | 4–7 business days |
| Rest of World | 5–10 business days |
Returns & Exchanges
Can I return my item?
All items are printed on demand, so we can’t accept returns for change of mind. If your item arrives damaged, misprinted, or incorrect, we’ll replace or refund it at no extra cost.
How to request a return or replacement
Email us within 7 days of receiving your order with the following:
- Your order number
- A clear photo of the issue
- A brief description of the problem
We’ll assess the issue and guide you through the next steps.
Return Addresses
Return instructions will be provided during your request. Items are usually returned to one of our regional hubs:
- United Kingdom – Birmingham
- European Union – Riga, Latvia
- USA – Charlotte, NC or Dallas, TX
- Canada – Toronto
- Australia – Melbourne
Important: Please do not return items before contacting us — we’ll confirm the correct address.
Still Have Questions?
Check out our FAQ page or contact us directly — we’re happy to help.